Help Center
Frequently Asked Questions
93 answers across 11 categories
Account
Click "Register" in the top navigation bar and fill in your details. Email verification is required to activate your account.
Guest checkout is available for standard orders. An account is required to track custom orders and access your order history.
Click "Forgot Password" on the login page and enter your email. A reset link will be sent within a few minutes.
Log in and go to Dashboard → Profile to update your name, email, and other personal details.
We take data privacy seriously. Your information is encrypted and never sold to third parties. See our Privacy Policy for full details.
You can enter a new shipping address at each checkout. Saved addresses can be managed from your profile page.
Contact our support team to request account deletion. We will process your request within 30 days per our privacy policy.
Accounts may be suspended for policy violations or security concerns. Contact support with your registered email for details.
Yes, visit Dashboard → Profile to update your email. A verification email will be sent to the new address.
All past orders are listed in your Dashboard under "My Orders", including order status and invoice downloads.
Crypto
We accept Bitcoin (BTC), Ethereum (ETH), Tether (USDT on TRC20 and ERC20), and other major cryptocurrencies listed at checkout.
At checkout, select your preferred crypto. A unique wallet address and QR code are generated. Send the exact amount shown within 30 minutes.
Your payment will show as "Partial". You can top up by sending the remaining amount to the same address within the payment window.
Blockchain transactions are irreversible. Please double-check the wallet address and amount before sending.
The payment page shows the exact network (TRC20 or ERC20). Sending USDT on the wrong network may result in permanent loss.
The crypto amount is locked for 30 minutes once you generate a payment address, protecting you from short-term price swings.
There is no crypto-specific minimum. Standard order minimums apply as shown in the shop.
Custom Orders
Yes! Use our Custom Order form to describe your vision. Our master jewellers will create a unique piece just for you.
Submit a request with your design details and reference images. We review it, provide a quote, you approve and pay a deposit, then we craft your piece.
Custom orders typically take 7–21 business days depending on complexity. You receive regular updates throughout production.
Yes, the custom order form allows you to upload images and sketches to help our team understand your vision.
A 30–50% advance deposit is required to begin production on custom pieces. The balance is paid before shipment.
Yes, we offer personalised engraving on most jewellery pieces. Specify the text in your custom order form.
We offer revision consultations throughout the process. If the final piece does not match the agreed design, we will rectify it at no extra cost.
Absolutely. Choose from 10K, 14K, 18K, or 24K gold depending on your preference and the type of jewellery.
Yes, we can produce custom stamped gold bars and commemorative coins for corporate or personal gifts. Minimum quantities apply.
Yes, we can incorporate diamonds, sapphires, rubies, emeralds, and other precious stones into your custom design.
General
Amira Al Dahab is an international gold jewellery and bullion retailer serving customers worldwide.
We operate primarily online to offer the best prices. Select locations offer appointment-based viewings — contact us for details.
Yes, we offer special pricing for bulk and wholesale orders. Contact us with your requirements for a custom quote.
Gold prices update every 5 minutes based on live market rates. Product listings are updated regularly as new items arrive.
Yes, click the globe icon in the navigation bar to translate the site into your preferred language using Google Translate.
Follow our announcements on the site. You can also contact us to be added to our product notification list.
We are developing a referral programme. Check back soon or contact us to express interest.
Orders
Browse our shop, select your desired item, add it to your cart, and proceed to checkout. You can pay using cryptocurrency.
Orders can be cancelled within 1 hour of placement if they have not yet been processed. Contact our support team immediately.
Use the "Track Order" page and enter your order number. You can also view all your orders in your dashboard.
Standard orders are processed within 1–2 business days. Custom jewelry orders may take 7–21 business days depending on complexity.
Yes, an email confirmation with your order number is sent immediately after payment is confirmed.
Modifications are possible within 1 hour of placing the order, before it enters production. Contact support right away.
Yes, we offer premium gift wrapping and a personalised message card. Select this option at checkout.
Absolutely. Enter the recipient's shipping address at checkout. We can also include a personalised gift message.
Invoices are available from your dashboard under "My Orders". Click "Download Invoice" next to any completed order.
Please photograph the damage and contact support within 48 hours of delivery. We will arrange a replacement or refund.
Yes, add as many items as you wish to your cart. Bulk orders may qualify for special pricing — contact us to find out.
Orders move through: Pending → Confirmed → Processing → Shipped → Delivered. You can view the current status on the tracking page.
Payments
We accept cryptocurrency payments including Bitcoin, Ethereum, USDT, and other major cryptocurrencies via our secure payment gateway.
Bitcoin typically confirms in 10–60 minutes. USDT (TRC20/ERC20) usually confirms within a few minutes.
Yes. All payments are processed through an encrypted gateway. We never store your crypto wallet private keys.
Contact support immediately with your order number and transaction hash. Underpayments will require a top-up; overpayments are refunded.
Payment windows are 30 minutes. If expired, return to the payment page and generate a new address. Funds sent to expired addresses are still credited.
Currently we process payments via cryptocurrency only. We are working to add more payment options in the future.
Instalment plans are available on custom orders above a certain value. Contact us to discuss terms.
Prices displayed are final. Tax obligations may vary by your country of residence — consult a local tax adviser.
Yes, a payment receipt and order invoice are emailed to you and available in your dashboard as soon as payment is confirmed.
Prices are shown in USD equivalent. The crypto amount to pay is calculated at the time you generate the payment address and is locked for 30 minutes.
Products
We use 18K and 24K gold. Each product listing specifies the exact purity. All items include a certificate of authenticity.
Yes, all gold bars are certified and come with assay cards from recognised international refiners.
Yes, we carry a range of gold and bullion coins including popular sovereign and American Eagle varieties.
We offer necklaces, rings, bracelets, earrings, and bangles in various gold purities and diamond settings.
Selected pieces feature certified conflict-free diamonds. Diamond details are listed on each product page.
Our website includes a ring size guide. If unsure, choose the closest size and contact us for a free resize within 30 days.
Most items are held in stock and ship within 2 business days. Out-of-stock items show an estimated restock date.
Yes, every piece of gold jewellery and every bullion item ships with a certificate of authenticity.
Yes, our live gold rate ticker updates every 5 minutes and is displayed on the home page and shop pages.
24K gold is pure (99.9%). 18K gold is 75% gold alloyed for added durability, making it ideal for jewellery.
All our gold jewellery is nickel-free and safe for sensitive skin. If you have specific allergies, contact us before ordering.
All jewellery comes with a 12-month craftsmanship warranty. Gold bars and coins are covered by manufacturer guarantees.
Returns
Unused items in original condition may be returned within 14 days. Custom-made pieces are non-refundable unless defective.
Open a support ticket with your order number and reason for return. Our team will guide you through the process.
Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method.
If the return is due to our error or a defective item, we cover return shipping. For change-of-mind returns, the buyer is responsible.
Yes, exchanges are accepted within 14 days. Contact support and we will arrange a swap for a different item of equal or greater value.
Custom-engraved items, custom-made jewellery, and items showing signs of wear or alteration are not eligible for return.
Security
We are a registered gold retailer with verifiable business credentials. All products come with certificates of authenticity.
Yes, our website uses SSL encryption (HTTPS). All data transmissions are encrypted to protect your information.
Payments are processed through a third-party encrypted gateway. We never see or store your crypto wallet keys.
Contact support immediately. We will lock your account, investigate the issue, and help restore access securely.
Shipping
Yes, we ship worldwide. Shipping costs and delivery times vary by destination. All shipments are fully insured.
Orders are shipped in discreet, tamper-evident packaging with no external branding, fully insured and tracked.
Standard international shipping takes 5–14 business days. Express options (2–5 days) are available at checkout.
Free insured shipping is available on orders above a certain value. The qualifying amount is shown at checkout.
A tracking number is emailed when your order ships. You can also track via our Track Order page using your order number.
All shipments are fully insured. If a package is confirmed lost, we will replace the order or issue a full refund.
For security reasons, gold shipments require a physical address with a signature on delivery. PO boxes are not accepted.
Import duties depend on your country. We recommend checking with your local customs authority. We declare accurate values on all shipments.
Address changes are possible before the order ships. Contact support immediately with your order number.
Same-day delivery is available in select cities. Contact us before ordering to confirm availability in your area.
Support
Visit our Contact page or use the Support widget at the bottom-right of any page. We respond within 24 hours.
Our support team is available Monday–Saturday, 9 AM–6 PM (GMT+3). Urgent enquiries are handled 24/7 via the support widget.
Yes, our WhatsApp support number is available on the Contact page. We are happy to assist you directly.
Use the Support widget on any page or visit the Contact page. Provide your order number and a description of your issue.
We aim to respond to all enquiries within 24 hours. High-priority issues (payment problems) are typically addressed within 2 hours.
Still have questions?
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